The combination of techniques and solutions for process automation makes companies more productive, faster and more customer-friendly.
A term that the analyst firm Gartner coined in 2019 points one step further: hyperautomation. “It’s an approach that says anything that can be automated will eventually be automated,” said Cathy Tornbohm, Distinguished Vice President Analyst at Gartner. “So hyperautomation isn’t a technology, it’s different types of software tools that can replace manual tasks in business and IT,” Tornbohm said.
In the meantime, other consulting firms have taken up Gartner’s idea. Forrester, for example, speaks of “digital process automation” (DPA), IDC of “intelligent process automation”. That doesn’t exactly make it easy for interested parties to get an overview of what’s on offer in the field of hyperautomation.
The core components
The tools and applications that hyperautomation combines include robotic process automation and low and no-code platforms as well as solutions from the area of recording, automating and managing processes (business process management, process mining). There are also components such as AI and machine learning functions as well as iPaaS platforms.
Peter Haase, Field Marketing DACH of the software house Boomi, points out another point of view: “In addition to Gartner’s definition, the aspect of workflows must be taken into account, ideally that of automated work processes.”
Which components a company ultimately uses depends on many factors, for example:
- Which goals should be pursued with hyperautomation projects? Examples are cost savings, increased business agility, better support for digitization, improved customer service and a reduction in the error rate associated with manual processes.
- Which automation tools are already in use and with what effort can they be combined into a hyperautomation solution?
- What about the expertise and resources of the IT department? It is she who ultimately has to link these tools and platforms together.
- Is it acceptable for the user to use a (public) cloud platform?
- How much money does a company want to spend on hyperautomation?