Artificial intelligence in the fight against online fraud | ICT Business | TechBuzz

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Artificial intelligence in the fight against online fraud


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UK operator EE is using a new AI-powered anti-spam firewall to tackle the flood of scam calls and texts from fraudsters, and has blocked 11 million calls since it launched in July.

EE has deployed new firewall technology that uses artificial intelligence to screen calls passing through UK Calling Line Identification from other countries and block those pretending to be based in the UK – an indication that a fraudster is on the other end of the line.

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It introduced new anti-spoofing software last month, and as such can reveal some statistics that give an indication of how much fraudulent communication is coming into the UK from overseas. 11 million fraudulent calls have so far been blocked for EE, BT and Plusnet customers since the revamped protections were put in place, with up to a million intercepted calls a day on average.

Apparently, scam callers use a UK number mask to appear legitimate, and are often run by international fraud networks to fraudulently obtain personal information, access to devices and bank details. New technological protection blocks these calls and prevents them from being forwarded to other networks.

“We are investing in the latest technology to ensure that as many fraudulent calls as possible are blocked before they reach our customers,” said Chris Howe, director of customer support change at EE.

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“Everyone should feel confident answering the phone or reading a text message without fear of being scammed. This new international call blocking technology, combined with the 200 million fraudulent messages blocked from our mobile network, means our customers can count on EE to have the most secure network,” Howe claims.

Various US and British intelligence agencies have warned that cyber-attacks and other technology-based fraud have been on the rise since Russia’s invasion of Ukraine in March of this year. A lot of the advice given – don’t give out sensitive details over the phone, don’t reply to strange looking emails – may seem obvious to some, but many others get scammed, which of course is why scammers keep trying. Basic conscientiousness about your own data is always useful, but the other half of the battle will always be about implementing more advanced protection technology.



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