Apple has been offering refurbished devices in its own store for many years. These are returns that are processed and then sold at a discount. So far so good, the class action lawsuit that Apple lost deals with regular swap devices. Customers got a hardware exchange – instead of new devices, they were delivered refurbished devices. Without a corresponding notice.
Refurbished exchange units and $95 million in damages
Actually, Apple’s terms and conditions cover exactly such a case. In the terms and conditions of Apple Care and Apple Care+, the company states that in the event of an exchange, devices will also be handed over “like new”. It was negotiated in court whether “new” and “as new” are equivalent, the lawsuit was admitted.
So far there has been no decision in the case, but Apple has decided to pay out damages. A total of 95 million US dollars. Payments will be made to U.S. customers who replaced devices between July 2012 and September 2021.
MacRumors publishes the appropriate email that a reader is said to have received. There it says as follows:
Our records indicate that you are entitled to a payment of $28.90 as part of the Maldonado, et al. v Apple Inc. et al., Case No. 3:16-CV-04067-WHO.
As Settlement Administrator for this matter, we are sending you this courtesy email to inform you that by August 30, 2022 you will receive a payment notification email containing a link to request your payment electronically be able. Once you receive this email, you have until November 28, 2022 to request your payment.
Please watch your email inbox carefully for our next email. Further details on this matter can be found at www.ReplacementDeviceLawsuit.com.