The first thing before trying any of the deeper solutions is to check your internet connection and restart your phone; standard steps for most phone problems. Rebooting clears any stuck memory issues. It’s actually helpful to turn off your phone for a few minutes every few days to avoid performance issues.
Force stop the application
The least drastic solution besides the general ones listed above is to force stop the application in question. Not everyone realizes that even when they’ve swiped an app off to continue with something else, the app often stays open in the background. This means that when you get the message “The application has stopped” and you think you have closed the application, you have actually just minimized it and the problem remains. To force stop an app and make it restart properly, the best way to do it is as follows:
- Long-tap the app icon on the home screen, then tap “App Info”.
- On the next screen, tap on “Force Stop”. Ignore the misbehaving warning on the next screen (since that app is already misbehaving) and tap OK.
Now go back to open the app and you will see that it has restarted, hopefully you will get rid of your crashing problem.
Clearing app storage
Over time, your applications cache data and files. When this data accumulates, it can make the app prone to crashing. Clearing the cache is where you should start. This step only deletes cached data that loads your app quickly, not data that affects game progress, preferences, or similar data.
For example, most communication applications save photos and other types of data to ensure quick access to the application. You can clear cached items without removing your account or settings. Clear data will delete all app data. All files, settings, and accounts will be gone, returning the app to its original state. Instead, just clear the cache. You can also select “Clear Data” to completely reset the app if you still get the “Unfortunately, the app has stopped” message.
Follow the steps below to clear the cache:
- Open Settings.
- Click on Application Manager.
- Select “App Info” or application information.
- Select the problematic application from the list.
- Select Storage. Touch the option “Delete cache” or “Clear Cache”. Alternatively, select “Clear data” to completely reset the app (this will remove any locally stored data the app has on your phone).
Updating the application
When users start complaining to app developers about freezing or crashing, the problem should be fixed soon with an update. Updating applications reduces the number of cases of the “Unfortunately, the application has stopped working” message.
Here’s how you can update your apps in the easiest way:
- Open the Google Play Store.
- Tap your user icon in the upper right corner.
- Select “My apps and games”.
- The first tab contains updates. Apps with available updates are at the top of the screen.
- Click Update All or click the update button next to each app you want to update.
Free up space on your smart device
The performance of your smartphone can also “suffer” if you have installed a huge number of applications on your device. Check your apps and find some you rarely use. You can delete these to free up extra space on your device, which will help with overall device performance. Here’s how you can do it:
- Open Settings.
- Tap on “Application Manager -> Application Information”.
- Scroll down and tap on the app you want to remove.
- Click Uninstall.
SD card problems
The message “Unfortunately, the application has stopped working” can also be caused by a corrupted SD card. To check, remove the SD card and try the app again. If it works this time, the problem is with the card. You need a new memory card, but you can transfer the data from that card to your computer and then add it to the new card later. If your computer won’t read the card, you can try to recover the data, but there’s no guarantee that it will always work.
Uninstalling and reinstalling the application
Sometimes the applications you use are damaged by viruses or an error, which may have occurred due to the deletion of system files. To fix this, uninstall the app using the same steps as when you tried to free up space. Go to “Settings -> Application Manager -> Application Information” and select the application you want to uninstall. Tap Uninstall. Restart your device to clear anything left in memory, then open the Play Store and reinstall your app.
Clean the cache partition
Another way to fix this annoying problem is to wipe the cache partition. This step will completely clear your data and cache, including your game progress and chat history, so this is one of the last options to try. To start, boot your phone into recovery mode. Then do the following:
- Turn off your phone.
- Press the power button and the volume up button at the same time. (This may be different depending on your model. Check online with your phone manufacturer if this key combination does not work.)
- Find the “Manage display” option and use the volume up/down keys to select it, then press the power key to confirm.
- Select “Wipe Cache Partition” and press the power button.
- Once the process is complete, select reboot and let it reboot naturally.
Factory reset or factory reset
A factory reset is a last resort. If an app crash makes your phone unusable, the last thing to try is to factory reset your phone. Before doing this, make a backup of your data. A reset will erase everything from your phone. Here’s how you can perform a factory reset:
- Go to Settings and select System. (This may vary slightly depending on your device. If you can’t find the factory reset options using these steps, use the search feature within settings and search for “reset.”)
- Select “Restart & Reset”. Select Factory Reset.
- Follow the prompts to complete the process.
How to prevent the message “Unfortunately, your application has stopped working”?
There are some other simple maintenance steps that prevent many instances of the “Unfortunately, the application has stopped working” message. These are some of those steps:
- Don’t use too many apps at once. Sometimes we don’t realize how many apps we have open, and all those apps working together can cause crashes.
- Keep your apps up to date. Set up automatic updates and periodically check for apps that need them.
- Clean the app cache periodically for apps you use regularly.
Using these methods will help prevent the “Unfortunately, the application has stopped working” message from appearing in most cases. If none of these solve the problem, you may want to find an alternative app. If you’re using an older version of Android, you might want to try downloading an older version of the app to see if that helps.
Written by: Ivan Hečimović